WaughTek SMB MSP Service Agreement Tiers
Tier 1: Basic Network Support
- Price: $29 per seat per month
- Services Included:
- Basic Network Audit: Initial assessment to identify any potential issues and optimization opportunities.
- 24×7 Network Health Monitoring: Continuous monitoring to ensure network uptime and alerting for any issues.
- Ideal For: Small offices or home businesses needing essential monitoring and periodic assessments.
Tier 2: Enhanced Support
- Price: $59 per seat per month
- Services Included:
- All services from Tier 1
- Weekly Computer Maintenance (1 hour per week): Regular updates, patch management, and performance optimization to keep computers running smoothly.
- Ideal For: Businesses requiring not only monitoring but also proactive support to maintain optimal operation of their computing resources.
Tier 3: Business Continuity
- Price: $89 per seat per month
- Services Included:
- All services from Tier 2
- Backup and Disaster Recovery Services: Comprehensive backup solutions to safeguard data and rapid recovery services to minimize downtime in the event of data loss.
- Ideal For: Businesses that handle sensitive or critical data and require robust backup solutions to prevent data loss and ensure quick recovery from disasters.
Tier 4: High-Performance Network
- Price: $129 per seat per month
- Services Included:
- All services from Tier 3
- Network Upgrade to 2.5GbE: Installation of a 2.5 Gigabit router and switch to enhance network performance. This upgrade supports higher data transfer rates, enabling continuous backups and normal operations without performance degradation.
- Ideal For: Businesses anticipating growth or increased network demands, needing high-speed network capabilities to support extensive data transfers and backups.
Additional Information
- Customizable Options: Each tier’s services can be customized based on the specific needs and growth plans of the business.
- Service Level Agreement (SLA): All tiers include an SLA that guarantees specific levels of service availability, performance, and response times.
- Support: Dedicated support is available for all tiers, with priority levels increasing with each tier.
These tiered service packages are designed to provide scalable solutions that grow with your business. From basic network monitoring to advanced high-speed networking solutions, WaughTek ensures that your IT infrastructure can support your business needs efficiently and reliably.